Task 1.
Item 1. Business communication based on knowledge:
1. Sociology;
2. Psychology;
3. Management;
4. Logic;
5. All the above disciplines.
Question 2. The verbal means of communication include:
1. speaking;
2. The written word
3. The oral and written language;
4. The tone of voice;
5. literacy.
Question 3. Which of the following means of communication are non-verbal?
1. gestures;
2. posture;
3. mimicry;
4. The expression on his face;
5. All the above.
Question 4. In the process of communication messages for the perception of a partner should be ....
1. Assessment of the message;
2. The interpretation of the message;
3. The feedback;
4. selection and understanding of the meaning;
5. Send the message.
Question 5. The key phase of communication - it is ....
1. perception;
2. The choice of channel message;
3. The forecast available to the interlocutor karti¬ny world and the desire to maximize closer to her our message;
4. The choice of words and grammar;
5. feedback.
Task 2.
Question 1. laws of managerial communication AY Panasyuk It includes:
1. agreement (disagreement) with the position of the head of a slave;
2. emotional (positive or negative) attitude to the head;
3. Officials subordination;
4. The combination of formal and informal communication;
5. The combination of oral and written methods of information exchange.
Question 2. Conduct a conversation in line with expressed personal interest interlocutor refers to the psychological disposition to receive achieving a companion:
1. "proper name";
2. "Mirror relationships";
3. "patient listener";
4. "Golden words";
5. "Life."
Recommendations "to be attentive to the interlocutor," "Do not interrupt the interlocutor, always do¬slushivat to the end!" Refers to the psychological disposition to receive achieving a companion:
1. "proper name";
2. "Mirror relationships";
3. "patient listener";
4. "Golden words";
5. "Life."
Question 4. Adoption "In everything, do to you there were people, so do you also to them" usually characterizes D. Carnegie:
1. sincere interest in other people a genuine interest in other people
2. Be a good listener
3. Instil interlocutor conscious of its importance and do it sincerely
4. talk about what interests your companion
5. Encourage others to talk about themselves
Task 3.
Question 1. According to the Australian expert A.Piza, the greatest amount of information from the other person is transferred to us by:
1. The words;
2. facial expressions, gestures, posture;
3. The tone of voice and intonation;
4. all above listed equally;
5. The non-verbal components of communication.
Question 2. For effective business meetings, interviews and negotiations:
1. The need to monitor their movements and facial expressions;
2. try to interpret the reaction partner;
3. To understand the language of non-verbal communication components;
4. closely monitor the interlocutor;
5. to use all of the above points.
Question 3. Non-verbal communication are the most important components ....
1. In the first minutes of dating;
2. The process of information exchange;
3. at argumentation;
4. in the dispute;
5. At the completion of communication.
Question 4. Equality of the participants, the free exchange of opinions and points of view involves a conversation:
1. for the "T" - shaped table;
2. The round table;
3. per square table;
4. for the coffee table;
5. This psychological aspect is not taken into account.
Question 5. Which of the following factors may adversely affect the atmosphere of communication at the first meeting?
1. sunglasses with tinted windows;
2. situating opinion;
3. friendly smile;
4. strict business suit;
5. readiness to record.
Task 4.
Question 1: What type of gestures have the greatest national and cultural identity, and vary considerably depending on the country?
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